At any time, you can create a withdrawal request which will result in the withdrawal of all your investment (the investment unallocated and waiting in the lending pool as well as the investment lent out to borrowers). It is not possible to withdraw the pooled amount only.
The unallocated and pooled amount get processed within a few days, however withdrawing your investment lent-out to borrowers may take some time to complete. You will start receiving the investment back once the lent-out investments are completed, transferred to another lender or purchased by the provisional fund.
Please note that you will become ineligible to earn interest after making the withdrawal request.
You log into your online account and following the steps below to withdraw investments on the portal:
1. Select the "Manage Investments" tab which is located towards the top of the page.
2. The "Manage Investments" page will give you an option to "Withdraw Investments" by way of a tab towards the bottom of the page. When the "Withdraw Investments" button has been selected, they’ll be an option to withdraw the funds.
3. Tick the box which refers to the funds to be withdrawn and then select the "Create Withdraw Request" button.
4. They'll be a pop-up titled "Make a withdrawal request" - please do not tick the "Reinvest" box and simply select the "Create Request" button. Once selected, a pop up should appear confirming that your request has been completed.